What If I am late for my appointment?

At Oasis Spa, we understand that unexpected delays can happen. If you find yourself running late for your appointment, here’s what you need to know:

1. Contact Us Immediately
If you are running late, please call us at 02-2622122 as soon as you know you will be delayed. We will make every effort to either postpone your appointment to a later time on the same day or reschedule it for a different day. However, please note:

• Same-day rescheduling may not always be possible if less than 3 hours' notice is given.
• We request that you arrive at least 15 minutes prior to your appointment to ensure adequate time to prepare for your spa treatment.

2. Adjustments for Late Arrivals
A delayed arrival may result in:

• Loss of your requested room or villa.
• A shortened treatment session to avoid inconveniencing other guests.
• Failure to arrive within 30 minutes of your scheduled appointment time will be considered a cancellation.

3. Reschedule Policy
If you are unable to attend your appointment, we are happy to reschedule for a more convenient day and time, subject to availability. Last-minute changes can only be accommodated if they do not affect other guests' appointments.

Thank you for your understanding and cooperation. For any further assistance, please don’t hesitate to contact our reservation team.